An AI agent that handles WhatsApp, email and phone with your rules, looks up and updates your systems, and hands off to a specialist when needed. Your team serves more customers without growing headcount at the same pace.
A conversational AI agent is not a menu chatbot. It receives the request on the channel it arrives on, understands what the customer needs, checks your systems (CRM, database, ticketing platform, calendar) and replies or takes the action: updates a record, creates a ticket, books an appointment, sends a confirmation.
It works within rules and limits you approve: what it can answer, which actions it can take, what information it can share and when it must hand the conversation to a person with the full context. Every interaction is logged.
We implement it starting with one well-scoped, high-volume process, measure before and after with your numbers, and expand only once the return is proven. That is why the upfront investment is low.
Sol handles this page the way it would handle your company's WhatsApp: it answers with our rules, doesn't make up what it doesn't know, tells you when it would rather hand you to a person and, if you ask, logs your callback request straight into our system. It is a real sample of what we build.
See the demos for all six use cases
This is a public demo: do not share confidential information. Conversations are kept for up to 90 days to improve the agent. Privacy notice.
The processes where an AI agent usually pays for itself first.
Captures orders and quotes, checks the status of orders or requests and answers FAQs, 24/7, on the channel your customers already use.
See the AI order desk →Resolves tier-1 requests, creates and follows up tickets in Zendesk, Freshdesk or your internal system, and escalates the complex ones.
Try the live demo →Offers available slots, books, confirms and reschedules appointments connected to Google Calendar or Outlook.
Try the live demo →Answers prospects instantly, asks the qualifying questions and hands your sales rep only the ones worth it, summary included.
Try the live demo →Sends payment reminders, answers billing questions and logs payment promises in your system.
Try the live demo →Answers your own team's questions about policies, processes, HR or IT from your approved documents.
Try the live demo →Four stages, with short deliveries and metrics from day one.
A free call to understand the process, the channels, the systems and the real conversation volume.
We define rules, flows, integrations and action limits. Written proposal with scope, timeline and investment.
We put the agent on one well-scoped process and measure cost per interaction, resolution and times against the baseline.
We expand to more channels and processes based on the results, and keep it current with your operation.
Yes. We connect the agent to the WhatsApp Business platform your company uses, or help you set one up, so conversations stay on an official, verified channel.
It hands the conversation to the right person or team with the full history and a summary. It never makes up answers outside the approved rules and sources.
No. Your documents, conversations and customer data are used only to run your agent, under the permissions and providers we agree on in writing.
It is a monthly subscription with conversations included: customer service agents start at MXN 8,900 a month and the order desk for distributors and manufacturers at MXN 14,900. Implementation is quoted in writing after the free assessment and can be financed over 12 months. We start with a 60-day pilot so the upfront investment stays low and the return is measured before scaling.
We measure seven indicators before and after: cost per interaction, hours automated, requests resolved without intervention, average handling time, abandonment, appointments or sales generated, and errors or rework.
Free, no-obligation assessment. We reply within one business day, or on WhatsApp Monday to Friday, 8:00 to 18:30 Monterrey time (CST).