AI agents that handle, resolve and escalate for your team.
AI customer service agents, custom software and monday.com consulting for companies in Mexico. Connected to your systems, with clear rules and measurable return.
Connects with the tools you already use
Companies already working with us
RGT Global Connect
Menu AbiertoThree services for companies in Mexico
Every project starts from your real processes, not a template. We pick the tool to fit the problem.
AI agents for customer service
They handle, look up, update and escalate requests on WhatsApp, email and phone, integrated with your systems. Low upfront investment and measurable return.
See AI agents →Custom software development
Internal systems, portals and applications built on how you operate today. No licenses you don't use, no features you don't need.
See custom software →monday.com consulting
Board design, cleanup and integration so the platform reflects how your team works and grows with you.
See monday.com consulting →AI customer service agents that extend your team, not replace it
Serve more customers, cut response times and automate the repetitive work. Your people focus on what takes experience, empathy and judgment.
Automates repetitive tasks: simple inquiries, data capture and follow-up.
Handles many conversations at once, so you grow without hiring at the same pace.
Your team focuses on complex cases, sales, retention and negotiations.
We compare cost per interaction, hours automated and resolution without human intervention.
After hours, weekends and holidays, without adding shifts.
Less waiting and less abandonment, especially at peak volume.
Answers questions, looks up and updates records, creates tickets, books appointments and sends confirmations.
Replies with the same approved processes, policies and criteria, with fewer errors.
Fast, personalized and multichannel, keeping the interaction history.
CRM, telephony, email, WhatsApp, databases, internal systems and ticketing platforms.
Knows when it can't resolve something and hands off to the right specialist with the full context.
Permissions, validations, activity logs and clear limits on which actions it can take.
Contact reasons, trends, complaints, intent, sentiment and sales opportunities.
Volume, automatic resolution, handoffs, times, satisfaction and estimated savings.
Updated with new processes, documents, FAQs and real feedback.
The return is proven with your numbers.
We measure before implementing and measure again after. These are the seven comparisons we deliver in every project.
“The AI agent will let you serve more customers, cut response times and automate repetitive processes without growing headcount in proportion. The goal is not to replace staff, but to expand their capacity.”This is how we sum up the business case in every project.
monday.com consulting designed around your real processes
We organize, integrate and train so the platform stops being one more place to go looking for information.
- Design monday.com around the company's real processes
- Centralize tasks, owners, dates, documents and communications
- Eliminate unnecessary spreadsheets, emails and manual follow-ups
- Automate notifications, assignments, reminders and approvals
- Build dashboards with the KPIs you need to decide
- Integrate with email, calendars, CRM and other tools
- Standardize processes across departments
- Define permissions and access to protect sensitive information
- Train staff and speed up adoption
- Fix cluttered, duplicated or hard-to-maintain boards
- Prepare a structure that grows with the company
Custom software development, no surprises
A clear process from start to finish: you know what gets built, when and for how much.
A free call to understand the process, the systems and the real volume.
Scope, timeline and investment in writing. No fine print.
Short deliveries your team can test from the first week.
Training, documentation and hands-on support while your team adopts it.
Who's behind it
You talk directly to the person who designs and builds
Mario Yepes
Founder · Business analyst and developer
More than 20 years of experience in operations and consulting across contact centers, IT, help desks, manufacturing, healthcare and SaaS companies, among others. He founded SolTec CPU in 2024 in the Monterrey metropolitan area to do for mid-sized companies what he learned running operations: understand the process first, choose the technology second, and measure the result with the business's own numbers.
Frequently asked questions
What we get asked before the first call.
What is an AI agent for customer service?
It is a system that handles conversations on WhatsApp, email or phone following your company's rules and policies. It looks up and updates your CRM or internal systems, creates tickets, books appointments and, when it can't resolve something, hands off to the right specialist with the full context.
How much does it cost to implement an AI agent?
A monthly subscription with conversations included: customer service agents start at MXN 8,900 a month and the AI order desk for distributors and manufacturers at MXN 14,900. Implementation is quoted in writing after a free assessment and can be financed over 12 months; the 60-day pilot is credited toward the implementation.
How soon can it be up and running?
A first, well-scoped use case is usually in pilot within a few weeks. We work in short deliveries your team tests from the first week.
Do you serve companies across Mexico?
Yes. We are based in the Monterrey metropolitan area, in General Escobedo, Nuevo León, and work remotely with companies across Mexico and the rest of Latin America, in Spanish and English, Monday to Friday, 8:00 to 18:30 Monterrey time (CST).
Does the AI agent replace my staff?
No. It automates the repetitive work so your team serves more customers without growing headcount at the same pace, and focuses on the cases that take experience, empathy and judgment.
Which systems do they integrate with?
WhatsApp, HubSpot, Salesforce, monday.com, Gmail, Outlook, telephony, Zendesk, Freshdesk, Google Calendar, SQL Server, PostgreSQL, Slack, Microsoft Teams and internal systems with an API or a database.
Tell us which process you want to improve
We reply within one business day to propose an assessment call. Free and with no obligation.
Request received
Thank you. We will email you within one business day to propose an assessment call. If you prefer, message us on WhatsApp.