When every area works in its own spreadsheet, no two teams see the same reality. Soltec CPU brings attendance, quality, coaching, training, and reporting into one shared workspace — with AI working inside the daily flow, not in a separate tool.
AI works inside the tools your teams already use — not in a separate app. It reads and classifies incoming email, drafts replies from your own knowledge base, and scores quality consistently.
Repetitive classification and first-draft writing are handled for your team, so their time goes to the cases that need judgement.
AI-assisted scoring applies the same criteria to every interaction it reviews, so quality trends show up while they can still be acted on.
A shared knowledge base with AI assist, so answers come from one approved source instead of individual memory.
Quality scores feed into Game Plan, so coaching sessions start from the same record the reviewer used.
Numbers roll up on their own, so leaders and clients read the same dashboard instead of a hand-built deck.
AI groups recurring contact reasons, so the underlying cause is visible instead of only the individual tickets.
The AI email agent connects to your shared mailboxes — support, billing, back office — and prepares each incoming request, with your team approving before anything is sent.
Every module writes against the same people, the same teams, and the same data — so connecting departments isn't an integration project, it's how it works.
Clock-in, absences, and breaks recorded in one place, so hours are a record rather than a reconstruction.
Reusable shift templates and break planning, with coverage visible to the people who have to staff it.
Score interactions against your own guidelines, run supervisor audits, and keep every review in one history.
Coaching agendas and one-to-one records, so a conversation leaves a trace instead of ending in a notebook.
Shared mailboxes, resolution groups, and work logging — with AI classifying and drafting before a person reviews.
Volume, activity, and performance roll up automatically into dashboards your teams and clients can both read.
Build the forms your processes need and keep every response queryable instead of scattered across spreadsheets.
Courses, lessons, and assessments with enrolment and completion tracked against the same people records.
Versioned articles in one approved place, with AI assist for finding the right answer.
If your teams hand work between them and each keeps its own spreadsheet, the cost isn't the tools — it's that no two departments agree on the same numbers. Soltec CPU gives them one place to work from, multi-tenant and role-aware, so everyone sees what their role needs and nothing they don't.
Contact centers are where the platform runs today: attendance, quality, coaching, and client reporting all have to line up across teams, clients, and time zones. The same modules apply anywhere work is handed between departments.
Most organizations stitch together spreadsheets, a scheduler, a quality form, and a reporting deck. Soltec CPU replaces the seams between them.
See how Soltec CPU connects attendance, quality, coaching, training, and reporting for your teams.
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